Who can submit a complaint and how?

The applicant has the right to submit a complaint to the Director of the Service or the Head of Division against the actions or inactions of the employees, if he/she considers that his/her rights and freedoms have been infringed.

The Service also investigates complaints referred to it by members of the Seimas, the Government and the Presidency.

Complaints submitted in writing must be:
- in the Lithuanian language or with a translation into the Lithuanian language, the authenticity of which has been certified in accordance with the procedure established by the Law on the Notarial Profession of the Republic of Lithuania;

- legibly written;

- signed by the person;

Verbal or written requests from applicants which do not complain about the actions or inactions of employees, but ask for clarification, other information or requested documents, etc., shall not be considered complaints.

The time limit for submitting appeals is set at 6 months from the date of the action or decision complained of. Appeals submitted after this time limit shall not be examined.

The personal data provided in the complaint (name, surname, address, telephone number, e-mail address, signature, date and number of the complaint (date and number of registration with the Service), the information provided in the complaint, including special personal data, the outcome of the complaint, the date and number of the Service's reply, the information received during the course of the complaint) will be processed for the purposes of the investigation of the complaint and for the purpose of the internal administration of this complaint (processing of documents).

The date of submission of the complaint will be the date on which the signed original of the complaint is received by the institution.

You can use the following complaint form.