What do I need to include in my complaint?

The complaint states:

- the addressee - the Service (its division);

- the name, surname (name) and address (registered office) of the applicant, or other contact details for communication, for which the person wishes to receive a reply;

- if a personal representative applies to the institution on behalf of the represented person, in addition to his/her name and surname, address or other contact details, he/she must also indicate in the application the name and surname of the represented person (in the case of applications on behalf of a natural person), or the name of the represented person (in the case of applications on behalf of a legal person), and provide the document confirming the representation, or a copy of it;

- the names, surnames and positions of the employees complained about, and the division in which they work;

- a description of the decision or action complained of, and the time and circumstances in which it occurred;

- an application to the Service (its Territorial Division);

- the date of the complaint and the applicant’s signature.

The complaint may be accompanied by:

- a copy of the contested decision;

- the evidence available or a description of it;

- a document certifying representation or a copy thereof.

You can use the following complaint form.