What can you complain about?

Grounds for a complaint may include (the list is not exhaustive):

- failure to comply with set and published customer service times;

- delays in providing the service (failure to meet deadlines);

- service not provided;

- decisions, findings or results taken or presented that are not to the applicant’s satisfaction;

- delays in responding to enquiries;

- inadequate or misleading information, or the avoidance or refusal to provide it;

- rude, unethical behaviour;

- corruption (abuse of office, discrimination against clients, misuse of official information, etc.);

- dissemination or loss of confidential information relating to a client/employee;

- delays in dealing with the complaint.